Legal notice

1. Website Identification

This Legal Notice applies to the ecommerce website operating under the trading name:

threadheadsa.shop

Website:

threadheadsa.shop

Electronic customer-service and legal contact:

info@threadheadsa.shop

2. Website Purpose

threadheadsa.shop operates as an online retail website.

Customers may use the website to:

  • Browse products;
  • Review product descriptions;
  • View pricing;
  • Place orders;
  • Submit payments through supported payment methods;
  • Receive delivery information;
  • Request returns and refunds; and
  • Contact customer service.

3. Shopify Technology

threadheadsa.shop operates using Shopify ecommerce technology.

Shopify supports merchant policies including Return Policy, Privacy Policy, Terms of Service, Shipping Policy and Legal Notice. Shopify states that merchants remain responsible for reviewing and following the policies they publish.

Shopify's role as a technology provider does not make Shopify the seller of goods sold through threadheadsa.shop.

4. Customer Contact

For order, delivery, return, refund, privacy or legal enquiries:

Email: info@threadheadsa.shop

Customers contacting us regarding an order should provide sufficient information for us to identify the relevant transaction.

5. Business Information Required for Online Sales

UK government distance-selling guidance states that traders must provide customers, before ordering, with the business name, contact details and address, together with other information such as product description, price, payment arrangements, delivery details and cancellation rights.

The trading identity currently provided for this website is:

threadheadsa.shop

Electronic contact:

info@threadheadsa.shop

No physical business address, company registration number or VAT registration number has been fabricated in this Legal Notice.

A genuine applicable business address must be displayed through the store's legal/business disclosures where required before relying on this notice as a complete UK ecommerce disclosure.

6. Product Information

We make reasonable efforts to provide accurate product information.

However, minor differences in colour, appearance or dimensions may result from photography, screens, lighting or normal manufacturing tolerances.

Nothing in this section limits statutory rights relating to materially misdescribed or faulty products.

7. Pricing

Product pricing is displayed before customers complete an order.

Applicable compulsory charges will be handled in accordance with legal requirements.

Standard shipping is free.

8. Shipping

Our standard delivery arrangement is:

Free Standard Shipping on All Orders

Estimated delivery period:

15–20 days from successful order confirmation

UK distance-selling guidance requires traders to provide information about delivery arrangements, costs and expected delivery time before the order is placed.

9. Cancellation and Returns

Eligible online consumers generally have 14 days after receiving goods to notify a seller that they wish to cancel and another 14 days to return the goods.

Legal exceptions may apply to specified products, including certain personalised or custom-made items and certain hygiene-sensitive goods.

Detailed procedures are provided in our Return and Refund Policy.

10. Faulty Products

UK consumers have statutory protections relating to goods that are faulty, materially misdescribed or otherwise fail to meet legal requirements.

Our policies are not intended to remove those protections. UK government guidance states that traders must offer appropriate remedies for goods that are faulty, not as described or do not perform as they are supposed to.

11. Intellectual Property

Unless otherwise stated, original materials owned by or licensed to threadheadsa.shop may be protected by applicable intellectual-property laws.

These materials may include:

  • Logos;
  • Original text;
  • Graphics;
  • Photography;
  • Website layouts; and
  • Other proprietary content.

Accessing the website does not transfer intellectual-property ownership to users.

12. Prohibited Use

Users must not knowingly use threadheadsa.shop for:

  • Illegal activity;
  • Fraud;
  • Unauthorised access;
  • Malicious software distribution;
  • Intellectual-property infringement;
  • Identity impersonation; or
  • Intentional interference with website systems.

13. External Services

We may use independent service providers for payment processing, Shopify technology, shipping, fulfilment, analytics, customer service or security.

Such providers may have separate legal and privacy terms.

14. External Links

The website may contain links to independent third-party websites.

We do not control independent websites and are not responsible for their separate practices to the extent permitted by law.

15. Privacy and Data Protection

Personal information is processed as described in our Privacy Policy.

Current UK data-protection law includes the UK GDPR and Data Protection Act 2018, together with amendments introduced by the Data (Use and Access) Act 2025. The ICO confirms that the 2025 Act amends rather than replaces the UK GDPR, DPA 2018 and PECR.

Privacy correspondence may be sent to:

info@threadheadsa.shop

16. Cookies

threadheadsa.shop may use cookies and similar technologies for essential functionality, security, shopping-cart functions, preferences, analytics and permitted marketing.

Applicable privacy controls will be used where legally required.

17. Website Availability

We aim to maintain reasonable website availability but cannot guarantee uninterrupted access.

Temporary interruption may result from maintenance, security work, technical faults, network outages or events outside our reasonable control.

18. Liability

Nothing in this Legal Notice excludes or restricts liability where doing so would be unlawful.

Any limitation contained in our website policies must be interpreted consistently with mandatory statutory protections.

19. Complaints

Customer complaints may be submitted to:

info@threadheadsa.shop

Please provide sufficient information for us to investigate the issue.

Privacy complaints will be handled consistently with our Privacy Policy and applicable data-protection requirements.

20. Changes to This Legal Notice

We may revise this Legal Notice where reasonably necessary to reflect changes in applicable law, regulatory guidance, Shopify functionality, technology or our operations.

The latest version will be published on threadheadsa.shop.

21. Applicable Law

Transactions and website use are subject to applicable law.

Nothing in this Legal Notice deprives consumers of mandatory statutory rights or protections available to them.

22. Contact Information

For customer-service and legal communications:

threadheadsa.shop
Email: info@threadheadsa.shop
Website: threadheadsa.shop