Terms of service

1. Overview

These Terms of Service govern use of threadheadsa.shop and purchases made through our online store.

Throughout these Terms, “we”, “us” and “our” refer to threadheadsa.shop.

By accessing the website or purchasing products, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits consumer rights that cannot legally be excluded.

2. Ecommerce Platform

threadheadsa.shop uses Shopify ecommerce technology.

Shopify allows merchants to publish separate return, privacy, terms of service, shipping and legal notice policies.

3. Product Information

We make reasonable efforts to display accurate product information.

Customers should review available descriptions, measurements, specifications, colours, materials, sizing information and photographs before purchasing.

Minor appearance differences may result from photography, lighting, screen settings or normal manufacturing variation.

Nothing in this section limits legal rights concerning materially misdescribed or faulty goods.

4. Product Availability

All products remain subject to availability.

Adding a product to a shopping cart does not guarantee availability.

Where a product becomes unavailable after an order is submitted, we may cancel the affected item and issue an appropriate refund.

5. Prices

Applicable product prices are displayed before checkout.

Where taxes or compulsory charges apply, they will be handled in accordance with applicable requirements.

We may correct genuine and obvious pricing or technical errors where legally permitted.

6. Orders

Submitting an order constitutes an offer to purchase the selected products.

An automated acknowledgement confirms receipt but does not necessarily constitute final acceptance in every circumstance.

We may reject or cancel an order where reasonably necessary because of:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• Invalid delivery details;
• Legal restrictions; or
• Obvious technical or pricing errors.

If payment has already been taken for an order that we validly cancel, the relevant amount will be refunded.

7. Payment

Customers must provide accurate and authorised payment information.

Available payment methods are displayed during checkout.

Payment services may be provided by independent payment processors.

8. Free Standard Shipping

threadheadsa.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

Estimated delivery:

15–20 days from successful order confirmation

UK distance-selling rules require traders to disclose delivery arrangements, costs and expected delivery time before an order is placed.

9. Delivery

Customers must provide a complete and accurate shipping address.

If an address error is discovered, contact info@threadheadsa.shop immediately.

We will make reasonable efforts to assist, but changes cannot be guaranteed after fulfilment has begun.

UK distance-selling guidance states that goods must generally be delivered within 30 days unless another period has been agreed with the customer. Our published standard estimate is 15–20 days.

10. Cancellation Rights

For eligible online purchases, customers generally have up to 14 days after delivery to notify the seller that they wish to cancel without giving a reason.

Our full procedures appear in our Return and Refund Policy.

11. Faulty Goods

Nothing in these Terms restricts consumer remedies relating to goods that are faulty, misdescribed or otherwise fail to comply with statutory requirements.

UK government guidance requires traders to provide appropriate remedies for qualifying faulty or non-conforming goods.

12. Personalised Goods

Certain custom-made or personalised products may be excluded from ordinary change-of-mind cancellation rights where applicable legal conditions are satisfied.

This does not eliminate applicable rights concerning faulty products.

13. Customer Accounts

Where account functionality is available, customers are responsible for keeping usernames, passwords and other credentials secure.

Please notify us if you believe your account has been compromised.

14. Prohibited Use

Customers and visitors must not use our website:

• For unlawful purposes;
• To commit fraud;
• To impersonate another person;
• To distribute malicious software;
• To attack or interfere with website infrastructure;
• To gain unauthorised access;
• To infringe intellectual-property rights; or
• To disrupt other users.

15. Intellectual Property

Unless otherwise stated, original content owned by or licensed to threadheadsa.shop may be protected by applicable intellectual-property law.

This may include logos, text, graphics, photographs, page layouts and other original materials.

Access to the website does not transfer ownership of these rights.

16. Customer Content

Where the website permits product reviews or other submissions, users must not knowingly submit unlawful, fraudulent, defamatory, misleading, malicious or infringing content.

We may moderate or remove content where reasonably necessary and legally permitted.

17. Third-Party Services

We may use third parties for hosting, Shopify functionality, payment processing, fulfilment, shipping, analytics, security and other operational services.

Independent third parties may operate under their own terms and policies.

Nothing in this section removes responsibilities that applicable law places on us as seller.

18. Third-Party Links

Our website may contain links to independent third-party websites.

We do not control those websites and cannot guarantee their availability or independent content.

19. Website Availability

We aim to maintain reasonable website availability.

Temporary interruptions may occur because of maintenance, technical problems, security incidents, network outages or circumstances outside our reasonable control.

20. Liability

Nothing in these Terms excludes liability where exclusion is prohibited by law.

Nothing is intended to exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is prohibited, or mandatory statutory consumer rights.

21. Events Outside Reasonable Control

Where legally permissible, we are not responsible for delay caused entirely by circumstances outside our reasonable control.

We will take reasonable steps to reduce disruption where practicable.

22. Privacy

Personal information is handled according to our Privacy Policy.

23. Changes to These Terms

We may amend these Terms where reasonably necessary.

Updated Terms will apply prospectively unless law requires otherwise.

Changes will not retrospectively remove rights already acquired by customers.

24. Severability

If any provision is found unenforceable, the remaining provisions continue to apply to the extent legally permissible.

25. Governing Law

These Terms and transactions made through threadheadsa.shop are subject to applicable law.

Nothing in these Terms deprives consumers of mandatory protections available to them under applicable UK law.

26. Contact Us

Questions concerning these Terms should be sent to:

threadheadsa.shop
Email: info@threadheadsa.shop