Shipping policy

1. Overview

This Shipping Policy explains how orders placed through threadheadsa.shop are processed, shipped and delivered.

For shipping enquiries:

Email: info@threadheadsa.shop

2. Free Standard Shipping

threadheadsa.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

Standard delivery charge:

£0.00

There is no minimum purchase requirement for our standard free delivery unless a different condition is expressly displayed before a particular transaction.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 days from successful order confirmation

UK distance-selling rules require traders to provide delivery arrangements, costs and information about how long goods will take to arrive before the customer places the order.

4. Order Processing

Following successful checkout, order processing may include:

• Payment confirmation;
• Fraud-prevention checks;
• Inventory allocation;
• Picking;
• Product preparation;
• Packing;
• Shipping-label preparation; and
• Carrier handover.

Customers may receive confirmation and shipping information at the email address used during checkout.

5. Delivery Estimates

The 15–20 day timeframe is our normal estimated standard delivery period.

Delivery may occasionally be affected by:

• Severe weather;
• Carrier disruption;
• Transport problems;
• Public holidays;
• Unusually high order volumes;
• Customs processing where relevant;
• Security checks;
• Incorrect delivery information; or
• Other circumstances outside our reasonable control.

Nothing in this policy limits legal remedies arising from significant delivery delays.

UK government guidance states that, unless a different period is agreed, distance-sale goods generally need to be delivered within 30 days.

6. Delivery Address

Customers must provide accurate and complete delivery information.

If you discover an address error, contact:

info@threadheadsa.shop

as quickly as possible.

We cannot guarantee an address change once fulfilment or dispatch has begun.

7. Tracking

Where tracking is available, customers may receive tracking information after shipment.

Carrier tracking may take some time to display initial movement after a shipping label is generated.

8. Multiple Packages

Some orders may be divided into multiple parcels.

Where this occurs:

• Packages may arrive separately;
• Multiple tracking numbers may be provided; and
• No additional standard delivery charge will be imposed merely because the order was split.

9. Delayed Orders

If your order has not arrived within the normal 15–20 day estimated period, contact:

info@threadheadsa.shop

Please provide your order number and checkout email address.

We will review available fulfilment and carrier information and investigate where appropriate.

10. Lost Parcels

Where tracking or a carrier investigation indicates that a parcel has been lost before proper delivery, we will assess the available evidence and provide an appropriate solution consistent with applicable consumer law.

11. Damaged Packages

If your parcel arrives damaged, please retain relevant packaging where reasonably possible.

Contact info@threadheadsa.shop and provide photographs of the product, outer packaging, inner packaging and shipping label where available.

12. Incorrect Items

If the product delivered is different from the product ordered, contact us promptly.

We will review the matter and provide an appropriate remedy.

13. Missing Products

A multi-item order may occasionally be delivered in separate parcels.

If all expected parcels appear to have arrived but an item remains missing, contact us so that we can investigate.

14. Tracking Shows Delivered

If tracking reports that a parcel has been delivered but you cannot locate it, please:

• Check the immediate delivery area;
• Review carrier notifications;
• Check any authorised safe place;
• Check with household members where appropriate; and
• Contact us if the parcel remains missing.

Nothing in this provision transfers delivery risk earlier than applicable law allows.

15. Delivery Attempts and Collection

Depending on carrier procedures, an unsuccessful delivery may result in:

• Another delivery attempt;
• Collection instructions;
• Delivery to an authorised collection location; or
• Return to sender.

Customers should follow legitimate carrier instructions where applicable.

16. Unclaimed Parcels

Where a customer fails to collect a parcel and it is returned to sender, we will review the order once the return has been confirmed.

Any refund will be handled according to our Return and Refund Policy and applicable law.

17. Refused Deliveries

Customers wishing to exercise a cancellation right should notify us directly.

Merely refusing delivery does not necessarily provide all information required to process a cancellation efficiently.

Contact:

info@threadheadsa.shop

18. Return Shipping

Free standard shipping applies to outbound standard delivery.

For change-of-mind returns, the customer may be responsible for direct return costs where legally permitted.

For faulty, damaged or incorrectly supplied goods, return arrangements will be handled according to applicable consumer rights.

For eligible online cancellations, customers generally have 14 days from receipt to notify the seller that they wish to cancel and another 14 days to return the goods.

19. Refunds

Refunds relating to returns or delivery problems are governed by our Return and Refund Policy.

For qualifying returned distance-sale goods, government guidance states that the refund must generally be issued within 14 days after the seller receives the returned product.

20. Peak Periods

Major promotions, holidays and unusually high order volumes may place additional pressure on fulfilment and delivery networks.

We will continue to make reasonable efforts to process orders within our normal arrangements.

21. Contact Us

For delivery or shipping assistance:

threadheadsa.shop
Email: info@threadheadsa.shop

Standard Shipping: FREE on all orders
Estimated Delivery: 15–20 days